Customer Acquisition Strategy

A multi-channel approach to acquiring and retaining enterprise compliance customers.

Direct Sales Led

£15K Target CAC

3.2% Inbound Conversion

Acquisition Strategy

Condelo’s customer acquisition strategy combines direct enterprise sales with strategic partnerships and targeted inbound marketing. The approach is designed for regulated industries where trust, compliance credentials, and deep product understanding drive purchase decisions. By leading with founder-led sales and expanding through partner channels, the strategy balances high-touch relationship building with scalable growth levers.

Channel Breakdown

Direct Sales

Outbound, enterprise-focused approach targeting compliance decision-makers. Accounts for 60% of pipeline.

Partnerships

System integrators, consultancies, and referral programs that extend reach into established compliance networks. 25% of pipeline.

Inbound

Content marketing, SEO, and events driving qualified traffic and thought leadership positioning. 15% of pipeline.

Funnel Metrics

StageVolumeConversion
Awareness10K/mo
MQL5005%
SQL10020%
Opportunity3030%
Closed Won517%

Ideal Customer Profile

500+ employees in regulated industry
Existing compliance team of 5+
Annual compliance budget £500K+
Currently using manual/legacy tools
Data privacy requirements mandate self-hosted

GTM Phases

PhaseTimelineFocus
Phase 1Months 1–6Founder-led sales
Phase 2Months 7–12First sales hire + partner channel
Phase 3Months 13–18Scaled sales team + marketing engine

Making the unknown, known.

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